All you need to know
Support
Everything you need to get the most out of PENTA™, from setup to long-term use. Access manuals, guides, and answers to common questions so your programme can train with confidence, consistency, and minimal downtime.
Need something else?
Contact us for support beyond what’s listed here.
What you’ve asked
How long does the PENTA™ take to set up?
The PENTA™ can be set up and taken down in under 5 minutes. It’s made from ultra-light technical fabrics and engineered for fast, easy installation and teardown. Once inflated, it can also be dragged or repositioned easily around the training ground to adjust drills mid-session.
Can I use the PENTA™ indoors and outdoors? Does it work on all surfaces?
Yes. The PENTA™ is designed for both indoor and outdoor use and performs on virtually any surface, including gym floors, concrete, turf, natural grass, and even snow. Goalkeepers train on PENTA™ in hot summer sun, heavy rain, and winter conditions, as well as indoors on turf fields. It’s extremely durable and meant to last.
What is the maximum weight or impact rating?
The PENTA is engineered to handle a maximum impact weight of 150 kg (330 lb). It comfortably supports youth, junior, adult, and professional goalkeepers without issue.
Will the PENTA™ fit in my car?
Yes. When rolled up, the PENTA™ is about the size of a medium suitcase. It fits easily into most sedan trunks, SUV cargo areas, or back seats. The entire system packs into a large duffel-style transport bag on wheels and weighs 50 lb (approximately 23 kg).
What’s included with my PENTA™ purchase?
Every PENTA™ ships with everything required to start training immediately, including: The PENTA™ airbag system, the removable FlexSheet™ cover, the internal weight bag system (users fill the weight bags locally with their own sand), internal electric blower, and the large duffel-style transport bag on wheels. No additional accessories are required—you’re ready to train straight out of the box. For locations without access to plug-in power, a recommended EcoFlow power station is available separately: RIVER 2 offers 60–90 minutes, RIVER 2 Max over 2 hours, and RIVER 2 Pro 4 hours of runtime.
What’s the return policy?
Return your PENTA within 30 days for a refund. You cover return freight; your refund is issued on receipt. Contact hello@futrsport.com to arrange your return.
Shipping & Refunds Policy
Buy with confidence
Shipping policy
Effective date: August 21, 2026
Shipping destinations and charges
Available destinations and shipping charges are shown at checkout. United States orders use the rates displayed at checkout. Canada and other international orders use the available carrier rates displayed at checkout. We do not promise free shipping to a destination unless checkout shows a free rate for that order.
Processing and availability
Orders typically ship within 5–7 business days after order confirmation, subject to product availability, payment review, holidays, and operational exceptions. This timing is an estimate, not a guarantee. Our team may contact you within one business day to confirm colour availability and expected timing.
Delivery estimates
Carrier delivery estimates begin after shipment and may vary by destination, weather, customs, and carrier conditions. Tracking details are provided when available. Delivery dates are estimates, not guarantees.
International orders
Unless checkout states otherwise, the customer is responsible for destination duties, taxes, brokerage, and import charges. Customs processing may delay delivery.
Address changes
Contact info@futrsport.com promptly if a shipping address needs correction. We cannot guarantee changes after fulfilment begins.
Damage, loss, or delivery issues
Contact us promptly with your order number and relevant photos or tracking details. Keep damaged products and packaging while we evaluate the issue. We will work with the carrier and customer to determine the appropriate next step. Returns and refunds are governed by our Return and Refund Policy.
Refund policy
Effective date: August 21, 2026
30-day return requests
You may request a return within 30 days after your order is delivered. To be eligible, the product must be unused, in its original condition and packaging, and accompanied by proof of purchase, unless the product is defective or applicable law provides otherwise.
To start a return, email info@futrsport.com before sending anything. If the return is accepted, we will provide the return instructions and destination. Items sent without prior authorization might not be accepted. Do not send returns to an address found elsewhere unless our team confirms it for your return.
Return shipping
The customer is responsible for ordinary return-shipping costs. If we confirm that an item arrived damaged, defective, or incorrect, FUTRSPORT will provide the appropriate remedy and return instructions. Any carrier or customs costs for a cross-border return will be confirmed before the item is sent.
Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us promptly at info@futrsport.com if an item is damaged, defective, or incorrect. For shipping damage, contact us as soon as practical, ideally within three business days, and keep the product, packaging, and relevant photos while we evaluate the issue. This requested timing does not limit rights that cannot lawfully be limited.
Exceptions
Gift cards, personalized products, and products clearly marked final sale are not returnable except where required by law. Contact us before purchase if you have questions about a specific product.
Exchanges
The fastest exchange method is normally to complete an approved return and place a separate order for the replacement. Contact us if a product arrived damaged or incorrect.
Refunds
We will notify you after the returned product is received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund. Contact info@futrsport.com if you have not received an approved refund within the timing stated in our approval notice.
Mandatory consumer rights
Nothing in this policy limits statutory cancellation, withdrawal, consumer-guarantee, or other rights that cannot lawfully be limited.
Terms of service
Effective date: August 21, 2026
Overview
These Terms of Service ("Terms") govern your access to and use of the FUTRSPORT website, store, products, and related services (the "Services"). The terms "FUTRSPORT," "we," "us," and "our" refer to FUTRSPORT INC. By using the Services or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Eligibility and accounts
You must be at least the age of majority where you live, or use the Services with the permission of a parent or legal guardian. Information you provide must be accurate and current. You are responsible for protecting your account credentials and for activity under your account.
Products and availability
We aim to describe and display products accurately. Colours and appearance may vary by screen and device. Product descriptions, prices, specifications, and availability may change. We may limit quantities, discontinue products, or decline an order where reasonably necessary, including for suspected fraud, pricing errors, or unavailable inventory.
Orders, prices, and payment
Submitting an order is an offer to purchase. An order is accepted when we confirm acceptance after payment and availability checks. Prices are shown in the currency displayed at checkout. Taxes, shipping, duties, and other charges are shown or described before payment when known to us. You authorize us and our payment providers to charge the payment method you submit.
Shipping, returns, and refunds
Shipping timing and delivery estimates are governed by our Shipping Policy. Returns, exchanges, and refunds are governed by our Return and Refund Policy. Nothing in these Terms limits rights or remedies that cannot lawfully be limited.
Product claims and warranties
Any express product promise applies only when it is stated on the product page or in a separate written agreement. No fixed-duration or lifetime warranty is offered by these Terms. Statutory consumer guarantees and other rights that cannot be excluded remain in effect.
Intellectual property
The Services and their original content, branding, product media, graphics, text, software, and arrangement are owned by FUTRSPORT or used with permission and are protected by applicable intellectual property laws. You may use the Services for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, sell, or exploit protected content without permission, except as allowed by law.
Acceptable use
You may not use the Services unlawfully; interfere with their security or operation; introduce malicious code; impersonate another person; collect personal information without authority; infringe intellectual property or privacy rights; or use automated systems in a manner that places an unreasonable load on the Services or circumvents access controls.
Third-party services and Shopify
The Services may use or link to third-party services. Their terms and privacy practices apply to your use of those services. FUTRSPORT is powered by Shopify, which provides the commerce platform that enables the Services. Purchases from this store are transactions between you and FUTRSPORT, not Shopify.
Privacy
Our collection, use, and disclosure of personal information are described in our Privacy Policy. Shopify and other retained service providers may process information as described there and in their applicable privacy notices.
Disclaimers and liability
To the extent permitted by law, the Services are provided on an "as available" basis. We do not promise that the website will always be uninterrupted or error-free. To the extent permitted by law, FUTRSPORT will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services. These statements do not exclude liability, warranties, consumer guarantees, or remedies that cannot lawfully be excluded or limited.
Changes and termination
We may update these Terms prospectively by posting a revised version and effective date. We may suspend or terminate access for material misuse of the Services, subject to applicable law. Provisions that by their nature should survive termination will continue to apply.
Governing law
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without limiting mandatory consumer protections that apply where you live.
Contact
Questions about these Terms may be sent to info@futrsport.com or FUTRSPORT INC., 4 Cannon Court, Whitby, Ontario L1N 5V8, Canada.
PENTA™ - THE WORLD'S FIRST GOALKEEPER TRAINING AIRBAG.
Train harder. Reduce load. Go for everything.
Trusted by Elite Youth Programs, Academies, and Pro Goalkeepers